RETURNS AND REFUNDS
Thank you for shopping at Weft.
If you are not entirely satisfied with your purchase, we’re here to help.
In the very unlikely event that you receive a faulty product, have a complaint about a product, or you purchased the wrong item, please contact us directly via email.
You have 30 calendar days to return or exchange an item from the date you received it. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 10 business days, depending on your card issuer’s policies.
Sale items are not eligible for refund. Item(s) must be returned within 30 days of reception for either an exchange or in store credit.
Worn items are not eligible for refunds or exchanges.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the shipping cost will be deducted from your refund.
If you have any questions on how to return your item to us, email us at info@weft-textiles.com
TERMS AND CONDITIONS
The benefits given to you by this warranty are in addition to other rights and remedies you have under law in relation to the Goods or Services to which this Warranty relates.
Our goods come with guarantees that cannot be excluded under the Australian consumer Law. You are entitled to a replacement or refund for major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure. We will not be liable for any claim for breach of any warranty given under these warranty terms unless you satisfy us that You have strictly complied with any of our instructions relating to the relevant goods. 1. You must; (a) notify Us in writing of Goods or services failed to comply with the relevant warrantees detailed above within seven (7) days of the delivery of the relevant Goods; and (b) provide photos accompanied with a written comment of the alleged fault or defect to facilitate the claim process;and (c) preserve as far as possible for Our inspection, Goods that are alleged not to comply with the relevant warrantees. We will; (d) Confirm receipt of Your notice within (3) business days; and (e) investigate the alleged fault. This investigation may include inspecting the photos and comment provided by You, contacting You for further details on inspecting the item in question; and (f) Notify You in writing stating whether We accept or reject Your claim within 14 days.
If we find a claim to be valid, we will at our option, repair, replace or reimburse you for the costs of the goods in accordance with these Terms and any applicable Australian consumer law. If an inspection is required to determine the nature and cause of the issue, this will be conducted by a representative of ours at a mutually convenient time.
The warranty covers the cost involved in the repair but excludes any transport or freight costs associated with the claim.